Payment

We accept PayPal and all major debit or credit cards such as VISA, MasterCard, Maestro, American Express etc...

If you experience any problems concerning the payment, please contact us and give as much information about your order as you can. We will try to fix it as soon as possible.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

Once you have placed your order, you will receive a confirmation email. If you do not receive an email within 24 hours, please contact our customer service.

Products

Our snap cases are made of polycarbonate (single layer protection). our tough cases are made of shock-absorbing TPU inside and polycarbonate outside shell (dual layer protection). Each case has a 2mm raised front lip for screen and camera protection. Additionally, our sophisticated process embeds images into the surface of the product, and protects them with a strong clear finish - the result is an image that is not on the product, but inside it, and protected from scratches, fading, wear, and damage.

Our print quality reflects the highest resolution full color printing technology available today. All our materials, processes, products and warehouse center meet or exceed global health & safety standards.

Our cases feature the most important protective features, while providing minimal bulk. For extra protection we recommend you to choose tough case (dual layer protection). Please view any product's page to learn more.

If your device is not listed in our product's page, please contact us. We can tell you whether we have plans to support your desired device in the future.

Shipping & Delivery

Yes, we ship worldwide. However there are some exceptions. If you’re unsure if we ship to your location, please get in touch with us at info@hypnoisy.com

Yes! We have free shipping for all orders above $40.

Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.

If you live in Europe, the shipping may take 3-10 business days. However, if you live across the ocean (USA, Canada, Australia...), it may take 7-12 business days for the parcel to reach you. Please keep in mind that times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay during such period.

Absolutely! We want you to be in control of your order at all times. For that reason, once we ship your order we will send you a confirmation email with a link from which you will be able to track your order live. You can also find information of your shipping in "Track My Order". If you have any doubt about the delivery of your order or you need help, please contact us.

If your item is taking too long to arrive, please contact us, and we will be happy to help you.

After strict QC procedures, orders are shipped from our facility in Budapest. Products that do not meet our quality standards are rejected and recreated, prior to leaving our warehouse center.

Every item is carefully produced individually after we receive the payment. As soon as your order has been processed in our logistics department you will receive a shipping confirmation mail from us (usually within 24-48 hours).

Returns & exchanges

It’s easy! Within 30 days of receiving your product, send us an email saying you’d like to return your item. Then, we’ll send you step-by-step instructions for returning your product. Please read our policy here

Refunds and exchanges will take 5-7 business days to be processed after the item(s) have been received. You'll receive a confirmation email once the process is completed.

We are committed to prepare and send our products in perfect conditions. If you receive a wrong product or a faulty item, please contact us within 48 hours, we'll be glad to help you.

Warranty

Yes! HYPNOISY phone cases do not break, prints do not fade or peel off. We’re totally comfortable that your phone case will serve its duty, that’s why every purchase you make is protected by 12 month international warranty.

Please understand our warranty only covers defects in materials or craftsmanship. Warranty does NOT cover: orders placed over 365 days ago, marked down or final sale items, or typical wear and tear damage (ex. scratches or dents). Our warranty covers replacements for the same item only.

Collaborations

We are honored! If you are interested in doing business/collaborate with HYPNOISY, you can email us at info@hypnoisy.com, and we will consider your proposal.