FAQ - FREQUENTLY ASKED QUESTIONS

DO YOU SHIP WORLDWIDE ?

Yes, we deliver in all parts of the world. Please note that the delivery to remote zones can take more time that it was estimated. If you’re unsure if we ship to your location, please get in touch with us at info@thesmartoffer.com

DO YOU OFFER FREE SHIPPING?

Yes! We offer FREE worldwide shipping on all orders. Please be patient with international orders as they will inevitably take longer to get to you, allow 8 – 15 business days before you inform our customer service team of a missing order. For more information visit our "Shipping & Returns" page here

CAN I TRACK THE STATUS OF MY ORDER?

Absolutely! When you place an order we will email you to let you know when it has been dispatched together with tracking details.

CAN I CANCEL OR MODIFY AN ORDER?

Yes, most of our orders can be cancelled within 2 hours for a full refund. In case of order modification, if at any time prior to your items shipping you wish to change your order or add products simply email us at sales@thesmartoffer.com

HOW CAN I PAY ?

We accept Visa, Mastercard, American Express, JCB, Discover and PayPal. In case you wish to pay with a different method, before place the order please email us at sales@thesmartoffer.com

WHAT HAPPENS IF NO ONE’S IN WHEN MY PARCEL’S BEING DELIVERED?

Usually you should receive a calling card if no one is available to collect your parcel, it will then be sent to your local Post Office.

WILL MY PARCEL BE CHARGED ADDITIONAL CUSTOM AND IMPORT CHARGES?

Unfortunately, we have no control over custom and import charges, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order.

WHAT IS YOUR RETURNS POLICY?

Please see our returns section or product description for more information.

THE ITEM I WANT IS OUT OF STOCK. WHAT DO I DO?

Don’t worry! we regularly replenish our supplies, so it's worth checking back. We could get your desired accessories to you sooner if you email our team at info@thesmartoffer.com.

STILL NOT GETTING YOUR ANSWERS?

Email us anytime at info@thesmartoffer.com. Customer satisfaction is really important to us! We will do our best to reply to you within 24 hours.