SHIPPING & RETURNS

Please note that due to COVID-19 worldwide/international shipping might be heavily delayed and take up to 35/40 business days

We usually offer FREE STANDARD SHIPPING * worldwide on all orders – including Europe, North America, South America, Australia, and even New Zealand. Our free standard international/worldwide shipping time is 8-22 business days. If you’re unsure if we ship to your location, please get in touch with us at info@thesmartoffer.com. Please note *Free shipping is not available for selected flash sales or special offers. In such cases shipping cost will be charged during checkout process.

Shipping Rates & Estimated Delivery Times

We are not responsible for any delays caused by the destination country's customs clearance processes.

Customs and duty fees are not included and it is the customer's responsibility to pay. We cannot determine the duty fees for country to country, please contact your local customs office if you have any questions.

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped, which will include your tracking number (for certain countries we might be unable to provide tracking number, please contact us for more information about the countries in the list) and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update or being available but you will still receive your order. Please contact us after the estimated delivery time.

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at sales@thesmartoffer.com as soon as you place your order or within 2 hours.

We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Our Refund policy lasts 14 days. If 14 days have gone by since your product arrived, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you need additional information you can anytime contact us at info@thesmartoffer.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, please contact us at info@thesmartoffer.com and we will provide all information you need.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.